Don't worry, you are covered by our FREE transit insurance! Our logistics network is designed to reduce the number of times your items are handled but with the number of orders we ship around the country on very rare occasions, products can be lost or damaged in transit.
If the carrier advises you that an order is lost in transit, please contact us for assistance.
If an item has been delivered, and it clearly appears damaged it is important to further investigate before you sign the acceptance of delivery. If it is in an acceptable condition, please note on the consignment that the packaging is damaged and crossed out received in good condition.
If the item has been severely damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We will then organise a replacement to be sent out to you at your earliest convenience.